Delivery Information

To offer you a fast, reliable and affordable delivery service we choose from a range of delivery providers. Easily select at checkout the service that suits your requirements and for an easy shopping experience, you may store several delivery address once your account is opened.

With the KeeDiet quick dispatch service, it is imperative that you check your delivery address and contact details are entered correctly. When ordering please provide an email address and contact telephone number (mobile is preferred). We never pass your details to any third party advertising agencies and the information you provide is for contact, courier tracking and delivery service only

Our facility will be closed from 6th September 2024 - 14th September 2024

Our facility will be closed for refurbishment from 6th Sept - 14th September 2024 and staff on holiday. Orders received before 9am on 5th September 2024 will be dispatch as normal and before we close. Our checkout system will reopen at 9am on Saturday 14th September 2024 and our normal service resumes.

Thank you for your understanding.

UK Mainland Delivery Services

Small Parcel Shipping - £3.99

For smaller orders under £30.00
Our cheapest shipping option

Order before 11am for same day dispatch
Delivery expected 3-6 days
Parcel left at safe place with customer fully responsible
*If unable to deliver the courier may transfer your parcel to a collection store
*Locate your nearest Collection Point here Evri Parcelshops / Lockers

Standard Shipping - FREE

FREE when you spend over £100
£4.99 for orders up to £100

Order before 11am for same day dispatch
Delivered 3-6 working days
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

Express Delivery - £3.99

£3.99 when you spend over £100
£5.99 for orders up to £100
Fully Insured Service

Order before 11am for same day dispatch
We select a premium courier service from our list of partners
Tracked & delivery slot provided
Delivery expected between 1-2 working days
Flexibility to rearrange delivery through courier system
*Parcels left at safe place with customer fully responsible
If DPD is selected by our logistic team, DPD 'Predict' service provides one attempt of delivery to the postal address. If unable to deliver your parcel is transferred same day to the closest DPD Pickup Stores

Northern Ireland, Highlands, Scottish Highlands & Islands, Isle of Man Deliveries

Using the weight of your parcel we use a range of delivery options designed to be flexible and affordable for the areas shown below. Unfortunately they may be subject to slower delivery timescales & higher postal costs than UK Mainland

Standard Shipping - From £3.99

£3.99 on orders above £100
£5.99 for orders under £100

Order before 11am for same day dispatch
Delivery expected 4-7 days
One attempted delivery*
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

Express Delivery - from £4.99

£4.99 for orders over £100.00
£7.99 for orders under £100.00

Order before 11am for same day dispatch
Delivery expected 2-3 working days
One attempted delivery*
Tracked
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

Channel Islands

Standard Shipping - From £4.99

£4.99 on orders above £100.00
£6.99 for orders under £100.00

Order before 1pm for same day dispatch
Delivery expected 4-7 days
One attempted delivery*
Parcel left at safe place with customer fully responsible*

Express Delivery - from £3.99

£5.99 for orders over £100.00
£9.99 for orders under £100.00

Order before 11am for same day dispatch
Delivery expected 2-3 working days
One attempted delivery*
Tracked
Parcel left at safe place with customer fully responsible*

*Additional Information - If unable to sign for your parcel / Missed a delivery / Instructions to leave

Couriers have updated their delivery service. The buyer is now held responsible if a parcel is requested to be left or delivered to a shared access location without a signature (Examples provided by the courier are a nominated safe place, doorsteps, delivered to a shared area, such as business address, post room, flat corridors etc). Please note when selecting your delivery. We are unable to claim on your behalf for any loss, damage or theft to your order/parcel if you have requested it to be left without a signature and therefore we will be unable to provide a refund for loss/damage/theft.

If unsure you will be available to sign for your parcel, we recommend you use the Click & Collect from the couriers tracking message. You can also find collection stores and outlets online and provide an alternative safe delivery address.

Most Couriers will now only attempt one delivery at the address provided on your order. If unable to gain a signature, the courier will transfer your parcel (DPD service - same day / Express/Standard service may take longer) to the nearest 'Pick up Store' for you to collect. You will be provided with the collection information direct to the contact details you have provided. The parcel will be held for approximately 5 days and you will need the couriers code and proof of identification to collect your parcel.